Privacy Policy — UGC.Store
Effective Date: August 7, 2026
Last Updated: August 7, 2026
Last Updated: August 7, 2026
1. Introduction
Welcome to UGC.Store (“we,” “our,” or “us”). We operate the website located at https://ugc.store (the “Site”) and the associated UGC Marketplace platform that connects brands with UGC Creators (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site, register as a UGC Creator or brand, apply to gigs, upload UGC Content, process payments, or otherwise interact with our UGC Creator Marketplace. By using our Services, you agree to the practices described in this policy.
If you do not agree with this Privacy Policy, please do not access or use our UGC Gig Marketplace.
2. Information We Collect
We collect information that you provide directly to us, information generated automatically when you use our Services, and information from third-party sources.
2.1 Information You Provide to Us
- Account and Profile Information: Name, email address, password, phone number, profile photo, bio, niche category, location, language preferences, and portfolio descriptions.
- Identity Verification: Government-issued ID, tax identification number, or other documents required to verify your identity and comply with anti-fraud and Know-Your-Customer (KYC) obligations.
- Payment Information: Bank account details, PayPal address, Wise details, Payoneer information, or other payment method data. Note that full payment card numbers are processed directly by our secure payment processors; we do not store complete card details on our servers.
- UGC Content and Communications: Videos, images, messages, proposals, reviews, and any other content you upload, post, or transmit through our UGC Shop platform.
- Brand Briefs and Campaign Details: Product information, campaign objectives, creative requirements, budgets, and usage rights specifications submitted by brand users.
- Support Inquiries: Any information you provide when contacting our customer support team.
2.2 Information Collected Automatically
- Usage Data: IP address, browser type and version, device type, operating system, referral source, pages visited, time spent on pages, click patterns, and interaction logs within our UGC Marketplace.
- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and local storage to enhance user experience, analyze platform performance, maintain security, and deliver relevant communications. See Section 9 for details.
- Location Data: General geographic location derived from your IP address. We do not collect precise GPS location unless you explicitly grant permission.
2.3 Information from Third Parties
- Social Login Providers: If you register or log in using Google, Apple, or other OAuth services, we receive your name, email, and profile photo from those providers.
- Payment Processors: Transaction confirmation and status updates from PayPal, Stripe, Wise, Payoneer, or other integrated payment services.
- Verification Services: Identity confirmation and fraud prevention data from third-party verification partners.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Platform Operation | To provide, maintain, and improve our UGC Creator Marketplace, including matching UGC Creators with brand campaigns and facilitating content transactions. |
| Account Management | To create and manage your account, authenticate your identity, and enable profile visibility within our UGC Gig Marketplace. |
| Payment Processing | To process payments, disburse earnings to UGC Creators, collect fees from brands, and maintain escrow balances. |
| Communication | To send transactional emails, project notifications, brief updates, security alerts, and customer support responses. |
| Marketing | To send promotional materials, newsletters, and platform updates (only with your consent, where required by law). |
| Analytics & Improvement | To analyze usage trends, optimize platform performance, develop new features, and improve the overall user experience. |
| Security & Fraud Prevention | To detect, prevent, and investigate fraudulent activity, unauthorized access, and violations of our Terms of Service. |
| Legal Compliance | To comply with applicable laws, regulations, tax obligations, court orders, and lawful requests from government authorities. |
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for processing your personal data depends on the specific context:
- Contractual Necessity: Processing required to perform our contract with you (e.g., operating your account, processing payments, delivering UGC Content).
- Legitimate Interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., fraud prevention, platform security, analytics).
- Consent: Processing based on your explicit consent (e.g., marketing communications, optional cookies).
- Legal Obligation: Processing required to comply with applicable laws (e.g., tax reporting, identity verification).
5. How We Share Your Information
We do not sell your personal information. We share data only in the following circumstances:
5.1 Between Platform Users
When a brand hires a UGC Creator (or vice versa), certain profile information — such as your name, portfolio, niche, location, and public reviews — becomes visible to the other party to facilitate the collaboration. Messages exchanged through our platform are shared between the relevant users.
5.2 Service Providers
We engage trusted third-party vendors to perform functions on our behalf, including:
- Cloud hosting and data storage providers
- Payment processing and escrow services
- Email and communication platforms
- Analytics and performance monitoring tools
- Identity verification and fraud detection services
- Customer support software
These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.
5.3 Legal and Regulatory Disclosures
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of UGC.Store, our users, or the public.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.
6. International Data Transfers
UGC.Store operates globally. Your information may be transferred to — and maintained on — servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If we transfer personal data from the EEA, UK, or Switzerland to countries not deemed adequate by the European Commission, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data receives an equivalent level of protection.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Information: Retained while your account is active and for up to 7 years after closure to comply with tax, accounting, and legal obligations.
- UGC Content: Retained according to the usage rights agreed upon between you and the brand, plus a reasonable period for platform record-keeping.
- Payment Records: Retained for 7 years to satisfy financial and tax regulations.
- Marketing Data: Retained until you withdraw consent or request deletion.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Correction | Request that we correct inaccurate or incomplete information. |
| Deletion | Request deletion of your personal data, subject to legal retention requirements. |
| Restriction | Request that we limit the processing of your data in certain circumstances. |
| Portability | Request a machine-readable copy of your data for transfer to another service. |
| Objection | Object to processing based on legitimate interests or direct marketing. |
| Withdraw Consent | Withdraw consent at any time where processing is based on consent. |
To exercise these rights, contact us at privacy@ugc.store. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, the right to delete your information (subject to exceptions), the right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
9. Cookies and Tracking Technologies
Our UGC Marketplace uses cookies and similar technologies to distinguish you from other users, understand how you interact with our platform, and enhance your experience.
Types of Cookies We Use
| Category | Purpose |
|---|---|
| Essential | Necessary for the Site to function (e.g., authentication, security, session management). |
| Functional | Enable enhanced functionality and personalization (e.g., language preferences, saved settings). |
| Analytics | Help us understand how visitors interact with our UGC Shop so we can improve performance. |
| Marketing | Used to deliver relevant advertisements and measure campaign effectiveness. |
You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect the functionality of our Services.
10. Security Measures
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls for staff
- Multi-factor authentication for administrative accounts
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. If you believe we may have collected information from a child, please contact us at privacy@ugc.store.
12. Third-Party Links
Our Site may contain links to third-party websites, plugins, or services (e.g., social media platforms, payment processors, external portfolios). This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of every site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date and, where appropriate, via email notification.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
UGC.Store
Email: privacy@ugc.store
Website: https://ugc.store
Business Address: [Insert Registered Business Address]
Email: privacy@ugc.store
Website: https://ugc.store
Business Address: [Insert Registered Business Address]
For data protection inquiries related to the EEA or UK, you may also contact our designated Data Protection Officer at dpo@ugc.store.
By continuing to use UGC.Store, the leading UGC Creator Marketplace and UGC Gig Marketplace, you acknowledge that you have read and understood this Privacy Policy.